Terms and Conditions of Sale
1. COMPANY IDENTIFICATION
These Terms and Conditions of Sale (hereinafter "T&Cs") govern the sale of products on the website www.mammasilka.com.
The site is operated by:
WORLDWIDE TEXT DISTRIBUTION
Simplified Joint Stock Company (SAS)
Share capital: €1,000
Registered office:
CCI Loiret Citevolia
1 place Rivière Casalis
45400 Fleury-les-Aubrais
France
Email address:
contact@mammasilka.com
WORLDWIDE TEXT DISTRIBUTION sells textile products under the brand Mamma Silka via the website www.mammasilka.com.
2. PURPOSE
These T&Cs define the conditions under which the products offered on the website www.mammasilka.com are sold to customers.
Any order placed on the site implies full acceptance of these T&Cs.
The T&Cs applicable are those in force at the time of the order.
WORLDWIDE TEXT DISTRIBUTION reserves the right to modify these T&Cs at any time.
3. DEFINITIONS
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Customer: any adult individual making a purchase for personal and non-professional use.
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Site: the website accessible at www.mammasilka.com.
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Products: all textile items offered for sale on the site.
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Order: any purchase made by a customer through the site.
4. PRODUCTS
The products offered for sale are those described on the site at the time of consultation.
WORLDWIDE TEXT DISTRIBUTION takes great care in presenting and describing the products to provide the customer with the most accurate information possible.
The photographs of the products are for illustrative purposes and are not contractually binding.
There may be slight variations in color or presentation.
Product availability is indicated on the site.
If a product is unavailable after an order is validated, the customer will be informed as soon as possible and may receive:
● A refund
● Or an exchange depending on availability
5. ORDER
The order is placed exclusively on the website.
To place an order, the customer must:
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Select the desired products
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Add them to the cart
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Verify the contents of the order
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Provide delivery information
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Choose the payment method
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Accept these T&Cs
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Confirm payment
The order becomes final once payment is validated.
A confirmation email is sent to the customer.
WORLDWIDE TEXT DISTRIBUTION reserves the right to refuse or cancel any order in case of:
● Fraud or suspicion of fraud
● Incorrect information
● Payment dispute
● Technical problem
6. PRICE
The prices of the products are indicated:
● In euros (€) for customers located in the European Union
● In pounds sterling (£) for orders delivered to the United Kingdom
The prices displayed include all applicable taxes.
Shipping fees are displayed before order confirmation.
WORLDWIDE TEXT DISTRIBUTION reserves the right to modify its prices at any time.
The price applicable is the one displayed at the time of the order.
7. PAYMENT
Payment is due immediately upon ordering.
Accepted payment methods may include:
● Credit cards (Visa, Mastercard, CB, Amex)
● PayPal
● Any other method offered on the site
Payments are secure via a payment provider compliant with current security standards.
WORLDWIDE TEXT DISTRIBUTION never has access to the customer’s bank details.
If payment is refused by the bank, the order will be automatically canceled.
8. DELIVERY
Products are delivered to the address provided by the customer during the order.
Deliveries may be made to the following countries:
● France
● Belgium
● Luxembourg
● Germany
● Spain
● Italy
● Netherlands
● Monaco
● United Kingdom
Delivery times are generally between 3 and 7 business days.
These times are indicative.
WORLDWIDE TEXT DISTRIBUTION cannot be held responsible for delays caused by the carriers or exceptional circumstances.
9. RECEIPT OF PRODUCTS
The customer must check the condition of the package upon receipt.
In case of a damaged package or missing product, the customer must contact customer service within 3 business days.
Contact:
contact@mammasilka.com
10. RIGHT OF WITHDRAWAL
In accordance with Article L221-18 of the Consumer Code, the customer has 14 days to exercise their right of withdrawal.
The period starts from the receipt of the product.
To exercise this right, the customer must contact customer service:
contact@mammasilka.com
The products must be returned:
● Unworn
● Unused
● In their original packaging
● In perfect condition
Return shipping costs are the responsibility of the customer.
The refund will be made within a maximum of 14 days after receipt and verification of the product.
11. LEGAL WARRANTIES
The products sold are covered by:
● The legal warranty of conformity (Articles L217-3 to L217-20 of the Consumer Code)
● The warranty against hidden defects (Articles 1641 et seq. of the Civil Code)
In case of defect, the customer may request:
● Repair
● Replacement
● Or refund
12. LIABILITY
WORLDWIDE TEXT DISTRIBUTION cannot be held responsible for:
● Misuse of the products
● Normal wear and tear
● Indirect damages
● Delays caused by the carriers
The company’s liability cannot exceed the amount of the order.
13. PERSONAL DATA
The personal data collected is necessary for processing orders.
It is processed in accordance with the General Data Protection Regulation (GDPR).
The customer has the following rights:
● Right of access
● Right of rectification
● Right of opposition
● Right to deletion
Any request can be sent to:
contact@mammasilka.com
14. INTELLECTUAL PROPERTY
All elements on the site:
● Trademark
● Logo
● Images
● Texts
● Design
● Graphics content
Are the exclusive property of WORLDWIDE TEXT DISTRIBUTION.
Any reproduction, use, or exploitation without authorization is strictly prohibited.
15. DISPUTE RESOLUTION
In case of a dispute, an amicable solution will be sought first.
The customer may also use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
16. APPLICABLE LAW
These T&Cs are governed by French law.
Any dispute regarding their interpretation or execution will be submitted to the competent French courts.
17. CONTACT
Customer Service:
Email: contact@mammasilka.com
Website: www.mammasilka.com
