Privacy Policy

Last updated: March 25, 2026

Mamma Silka operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Mamma Silka is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or other transaction, or communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that can identify you or can reasonably be associated with you or another person. Personal information does not include information collected anonymously or made non-identifiable, so that it cannot identify you or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

Contact information, including your name, billing address, shipping address, phone number, and email address.

Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us, including information you provide in communications with us, such as when you submit a customer service inquiry.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically via the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, organize shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services in a more relevant way.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you online advertisements about products or services on the Services or other websites, based on items you have purchased or added to your cart and other activities on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend not sharing your username, password, or any other access credentials with anyone.

Communicating with you. We use your personal information to provide customer service, respond to your inquiries, provide efficient services, and maintain our business relationship with you.

Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies or investigate potential violations.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, consistent with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

With business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to request that we do not share information about you for purposes of showing you targeted ads and marketing content based on your online activity across different merchants and websites.

When you instruct us, submit a request, or otherwise consent to disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.

With our affiliates or, more generally, within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted and shared with Shopify, as well as third parties who may be located outside your country of residence, to provide and improve the Services.

Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information on how Shopify uses your personal information and your rights, please see Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or not under our control, we recommend reviewing their privacy and security policies as well as other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information on these sites.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms, without restriction on use by us or any third party. Inclusion of such links does not imply endorsement of the content of these platforms, their owners, or operators, unless otherwise indicated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal information (as defined under applicable law) of individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.” Additionally, any information you provide may not be secure during transmission. We recommend not using unsecured channels to transmit sensitive or confidential information.

The retention period for your personal information depends on factors such as the need to retain information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law:

Access/Information rights: You may have the right to request access to personal information we hold about you.

Right to deletion: You may have the right to request the deletion of personal information we hold about you.

Right to rectification: You may have the right to request correction of inaccurate personal information we hold about you.

Right to portability: You may have the right to receive a copy of your personal information and request its transfer to a third party, subject to certain conditions and exceptions.

Communication preferences: We may send promotional emails. You can unsubscribe at any time using the link included in our emails. If you unsubscribe, we may still send non-promotional emails, such as regarding your account or orders.

If you reside in the UK or the European Economic Area, subject to local laws, you may also exercise:

Right to object or restrict processing: You may request that we stop or limit processing of your personal information for certain purposes.

Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

You may exercise these rights through the mechanisms provided on the Services or by contacting us using the information below. We may verify your identity before fulfilling your request. You may designate an authorized agent to act on your behalf, and we may require proof of that authorization. We will respond to your request within legally required timeframes.

Complaints

If you wish to file a complaint about our processing of your personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decision or file a complaint with your local data protection authority. For the EEA, a list of supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the EEA or the UK, we rely on recognized transfer mechanisms, such as European Commission Standard Contractual Clauses, or equivalent agreements issued by the UK authority, unless the data is transferred to a country recognized as providing adequate protection

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call us, email us at sephora@mammasilka.com, or contact us at: